Plumbing virtual assistant services that keep your trucks moving
A burst pipe doesn't wait for office hours, and neither do your customers. Our plumbing virtual assistants answer, book and follow up so your plumbers spend the day fixing things, not returning calls.
We handle the calls, the calendar, the quotes and the invoices behind every job, so emergencies get booked, routine work fills the schedule and payments come in on time.
Why plumbing companies need virtual assistance
Every missed call is a job that goes to the next plumber on Google. Most plumbing companies run lean offices, and the owner often ends up answering the phone from under a sink. Common challenges include:
Calls during jobs: customers ringing while every plumber is on site with their hands full.
Emergency reshuffles: urgent leaks and blockages that knock the rest of the day's schedule out.
Quotes waiting on follow-up: water heater, repipe and remodel quotes that never get a second call.
Invoices and payments: jobs finished, but invoices and overdue balances left for the weekend.
More jobs booked, fewer calls missed
A plumbing VA answers, books and bills in the background, so every plumber you employ spends more of the day on billable work.
Enquiries logged with the job details, urgency and address, then booked or passed to you.
Invoices sent the day the work is finished, with overdue balances chased on a fixed schedule.
Dispatch updates, customer ETAs and rescheduling handled from the office side.
Our plumbing virtual services
Call answering & job booking
Customers call the first plumber who picks up. Our VAs answer calls, messages and web enquiries, capture the details and book the job straight into your schedule.
- Answering calls, texts, emails and web form enquiries
- Capturing job details, urgency, address and access notes
- Booking appointments into ServiceTitan, Housecall Pro or Jobber
- Sending confirmations, reminders and on-the-way updates
- Flagging true emergencies to your on-call plumber
Dispatch & technician scheduling
The schedule changes the minute a pipe bursts. We keep your board current, your plumbers informed and your customers updated when things move.
- Assigning jobs to the right plumber and route
- Rescheduling around emergencies and overruns
- Updating customers with new arrival windows
- Ordering and tracking parts for scheduled jobs
- Keeping job notes and photos attached to each ticket
Quotes, invoicing & payments
Money gets lost between the job and the bank. We make sure every quote is followed up and every finished job is billed and paid.
- Preparing quotes from your price book
- Following up on open quotes for larger jobs
- Creating and sending invoices after each job
- Chasing overdue balances with approved wording
- Reconciling payments and preparing reports for your bookkeeper
Maintenance plans, reviews & marketing
Repeat customers are the most profitable ones. We keep them coming back and help new customers find you online.
- Booking annual inspections and maintenance plan visits
- Renewal reminders for service agreements
- Requesting Google reviews after completed jobs
- Posting seasonal tips and finished work to social media
- Keeping your Google Business Profile up to date
Why plumbing companies choose Studio 107
Plumbing is a trust business. We represent your company with your greeting, your scripts and your pricing rules, and we route anything technical straight to your licensed team.
With our support, you can expect:
- Fewer missed calls → more of the jobs you're already paying to advertise for
- Tidier schedules → emergencies absorbed without chaos for the rest of the day
- Quotes that close → consistent follow-up on bigger jobs
- Healthier cash flow → invoices out on time and overdue balances chased
- Loyal customers → maintenance reminders, renewals and review requests handled
We keep it simple and hassle-free
Plumbing questions
Can you book jobs straight into our software?
Yes. We work inside the tools you already use, including ServiceTitan, Housecall Pro, Jobber and FieldEdge. We learn your booking rules, job types and service areas during onboarding.
Do you quote prices to customers?
Only when you want us to. We can give standard prices from your price book, or simply book the visit and let your plumber quote on site. Anything outside your rules goes to you.
What happens with emergency calls?
We capture the details, check the urgency against the rules you set, and get the job to your on-call plumber or into the next available slot, then keep the customer updated.
Can you chase unpaid invoices politely?
Yes. We follow an agreed sequence of reminders with wording you approve in advance, and escalate to you before anything gets awkward.
Get started today
Let us handle calls, scheduling, quotes and invoices while your plumbers focus on doing great work.
Missing calls on the job? Free consultation.
Book now