Virtual assistant services for cleaning companies
Recurring bookings, last-minute cancellations, cleaner call-outs and a steady stream of quote requests. Our virtual assistants keep your cleaning business organised so you can focus on your team and your clients.
We handle the bookings, the schedule changes and the client messages behind every clean, so homes and offices get serviced on time and nothing falls through the cracks.
Why cleaning companies need virtual assistance
Cleaning businesses run on schedules that change every day. Owners often spend evenings answering quote requests and early mornings covering call-outs. The most common pressures are:
Recurring schedule changes: skips, reschedules and holiday requests from regular clients every week.
Cleaner call-outs: sick days and no-shows that need cover before the first job starts.
Quote requests: new enquiries that need a fast, accurate quote before they book someone else.
Billing and payments: recurring invoices, failed card payments and timesheets for payroll.
Full schedules, fewer headaches
A cleaning business VA keeps bookings, staff changes and client communication moving, so you can run the business instead of the calendar.
New enquiries get a quote and a follow-up, so fewer leads go cold.
Schedule gaps flagged and reassigned by the rules you set, with clients kept informed.
Invoices, payments and booking numbers summarised in one simple update.
Our cleaning business virtual services
Quotes, bookings & new clients
Speed matters when someone wants a clean. Our VAs respond to enquiries, send quotes from your pricing and get new clients booked and onboarded.
- Answering calls, emails, chats and web form enquiries
- Sending quotes based on your pricing and service types
- Booking first cleans and recurring schedules
- Collecting access details, pets and special instructions
- Following up with quotes that haven't booked
Team scheduling & call-outs
One sick call can unravel the day. We keep your cleaners' schedules organised and find cover fast when plans change.
- Building and updating daily and weekly cleaner schedules
- Handling skips, reschedules and holiday requests
- Finding cover for call-outs by the rules you set
- Sending job details and access notes to cleaners
- Tracking supplies and equipment requests
Client communication & quality follow-up
Happy clients stay for years. We keep them informed, check in after cleans and make sure any issue is resolved quickly.
- Appointment reminders and arrival updates
- Post-clean check-ins and satisfaction follow-ups
- Logging feedback and routing complaints to you
- Requesting Google reviews from happy clients
- Re-engaging past clients with seasonal offers
Billing, payments & back office
Recurring work means recurring paperwork. We keep the money side of your cleaning business accurate and on time.
- Sending recurring and one-off invoices
- Following up on failed and overdue payments
- Collecting timesheets and hours for payroll
- Preparing weekly booking and revenue reports
- Keeping client records and checklists current
Why cleaning companies choose Studio 107
We work under your brand, with your pricing and your policies, so clients simply experience a well-run office that always gets back to them.
With our support, you can expect:
- Faster quotes → more enquiries turned into booked cleans
- Fewer gaps in the day → call-outs covered and schedules kept full
- Happier clients → reminders, check-ins and quick responses to issues
- Cleaner books → invoices sent, payments followed up, payroll hours collected
- More reviews → requests sent to happy clients every week
We keep it simple and hassle-free
Cleaning business questions
Can you work in our booking software?
Yes. We work inside the tools you already use, including Jobber, ZenMaid, Launch27 and Housecall Pro. We learn your services, pricing and booking rules during onboarding.
Can you handle both residential and commercial clients?
Yes. We follow separate processes for recurring home cleans and commercial contracts, including quotes, schedules, access instructions and invoicing.
How do you handle cleaner call-outs?
We follow the cover rules you set, contact available cleaners, update the schedule and let affected clients know about any change before it becomes a problem.
What happens when a client complains?
We acknowledge it quickly, log the details and photos, and route it to you with a suggested next step. You decide on re-cleans and refunds.
Get started today
Let us handle bookings, schedules, client messages and billing while you focus on your team and your growth.
Schedule changing again? Free consultation.
Book now